Security and data
Call recordings are sensitive. This page says what we store, how long we keep it, who processes it and how to have it deleted.
What we store
- Call recordings
- Recordings of real calls, from your phone system or uploaded by you, used to transcribe and score them and to build practice callers.
- Transcripts and scores
- The text of each call and its scorecard, so managers and reps can review them.
- Practice audio
- Audio from practice calls, stored with the call.
- Your playbook
- The documents you upload, and the scoring rubric drafted from them.
- Account details
- Names, work email addresses and roles of the people you invite. Passwords are stored only as salted hashes.
How long we keep it
Call recordings and practice audio are deleted automatically 13 months after the call by default. Your company can ask for a shorter period. Transcripts and scores are kept while you're a customer so you can see progress over time, and deleted on request.
Connections are read-only
RingSpar connects to your phone system to read calls. It doesn't place calls, change settings or delete anything there.
Separation and encryption
- Each company's data is kept separate. Every request is checked against the company the signed-in person belongs to.
- Credentials for your phone system are encrypted before they're stored.
- People see only what their role allows. Reps see their own calls and practice; managers see their teams.
AI providers
Two AI providers process call content on our behalf:
- OpenAI
- Runs the voice of the practice caller, and transcribes recordings when your phone system doesn't supply a transcript.
- Anthropic
- Reads transcripts to score calls and to draft rubrics and practice callers.
We use both through their business APIs. Under their standard API terms, they don't use your data to train their models. We don't use your calls to train models either. Your calls are used for your company's callers and scores, and nothing else.
No voice cloning
Practice callers speak with stock AI voices. We never copy or recreate the voice of a customer, an employee or anyone else on your calls. Callers are built from what was said on your calls, not how a person sounds.
Deletion on request
Ask us to delete a call, a person's data or your whole account and we will. Email hello@ringspar.com from an admin account.
Certifications
RingSpar doesn't hold SOC 2 or ISO 27001 certification today. If your security review has a questionnaire, send it to us and we'll answer it in writing.